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Client Service
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The firm has a commitment to providing the highest quality legal services.To meet this objective we depend more than anything else on the quality of our people. We take recruitment, and the training and professional development of our people very seriously. We try to choose lawyers who show strong character, combined with natural ability, real enthusiasm and a willingness to contribute to a team endeavour - as well as having excellent legal knowledge and skills. We like our lawyers to be open to exploring new ways of doing things and new ways of looking at things. We believe in combining the fullest possible legal knowledge in a solution-orientated and creative approach accompanied by practical analysis and good sense.
We see training and learning as an integral part of everyone's job and attach great significance to learning from one another so as to enhance our ability to solve problems quickly and effectively. We have a comprehensive training programme as well as significant support in the areas of research and knowhow development. In this context we have invested considerable resources in precedent development thereby ensuring that documents produced by the firm are of the highest standard and clarity.
We believe in close working relationships within teams and particularly between partners and their teams thereby ensuring effective work management as well as necessary supervision.
In addition to delivering legal services of the highest quality, we believe in building long term relationships with clients and seek to do this in a number of ways, for example:
- appointing a contact partner who has overall responsibility for the client's relationship with the firm
- adding value through provision of newsletters, briefings and client seminars
- conducting inhouse training and guidance for clients
- in appropriate cases developing secondment arrangements with clients
- investing time in learning about clients' businesses so that we can better understand the issues that are relevant to them and be proactive in dealing with these
- arranging formal client feedback either by way of an annual review or on a transaction by transaction basis depending on the nature of the work involved.
The role of the contact partner includes:
- acting as a central liaison point in the context of the work being undertaken
- ensuring that that work is assigned to the appropriate experts within the firm
- maintaining an overview of the firm's relationship with the client
- performing an overall management and quality assurance role in relation to the work being carried out
- periodically reviewing, with the client, the work and the relationship with it and addressing any issues which might arise or give cause for concern.
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